Booking Policy
Graham Motel Cancellation Policy:
Cancel 30 or more days before check-in → You’ll receive a full refund
Cancel 14–29 days before check‑in → You’ll receive a 50% refund
Cancel within 14 days of check-in → We’re unable to offer a refund
Guests must be at least 21 years old to book.
Privacy Policy
Effective Date: October 28, 2025
This Privacy Policy explains how WrenchBox, Inc. dba The Graham Motel (“The Graham Motel,” “we,”
“our,” or “us”) collects, uses, shares, and safeguards personal information when you visit our website,
contact us, or stay with us. By using our website or services, you agree to the terms of this Policy.
Information We Collect
Contact & Booking Details: name, email, phone, postal address, stay dates, preferences, special
requests.
Payment Information: limited details to process transactions (card data handled by our
PCI-compliant processor; not stored by us).
Website & Device Data: IP address, browser type, pages viewed, and cookies or similar
technologies for analytics and functionality.
Communications: messages you send via email, phone, or forms.
On-Property Systems: where applicable, Wi-Fi connection logs and basic security measures
(e.g., CCTV in common areas) consistent with posted signage and law.
How We Use Information
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Provide, confirm, and manage reservations and payments;
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Respond to inquiries and provide customer support;
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Personalize your experience and improve our website and services;
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Send administrative messages and (with consent where required) marketing communications;
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Maintain the safety and security of guests, sta, and property;
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Comply with legal obligations and enforce our terms.
Cookies & Analytics
We use cookies and similar technologies for core functionality and to understand usage patterns. You
can control cookies through your browser settings. Disabling certain cookies may aect site functionality.
We may use privacy-centric analytics that collect aggregate, de-identified usage statistics.
Booking, Payment & Third-Party Partners
We may partner with booking platforms (OTAs), payment processors, email providers, and website/IT
vendors. These parties are authorized to use personal information only as needed to provide services to
us and must protect it appropriately. When you use a third-party site (e.g., to complete a booking), that
site’s privacy policy governs your use.
Legal Bases (for EEA/UK Visitors)
Where GDPR/UK GDPR applies, we process personal data under one or more of these legal bases: (i)
performance of a contract (your reservation), (ii) legitimate interests (e.g., operations, security), (iii)
consent (e.g., certain marketing cookies), and/or (iv) legal obligations.
Your Choices & Rights
Depending on your location, you may have rights to access, correct, or delete your personal information,
and to opt out of certain processing (such as marketing). To exercise rights, contact us at the details
below. We will verify and respond consistent with applicable law.
Do Not Track
Our website does not currently respond to browser “Do Not Track” signals. You can manage cookies
through your browser preferences.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this
Policy, including to meet legal, tax, and accounting requirements, resolve disputes, and enforce
agreements.
Security
We implement administrative, technical, and physical safeguards designed to protect personal
information. No method of transmission or storage is 100% secure; we cannot guarantee absolute
security.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal
information from children under 13 without appropriate consent as required by law.
State-Specific Disclosures
Residents of certain U.S. states may have additional rights under state privacy laws. Where applicable,
we will honor those rights in accordance with the law. North Carolina residents may contact us using the
details below regarding questions or complaints about our practices.
International Transfers
If you access our site from outside the United States, your information may be processed in the U.S. and
other jurisdictions that may have dierent data-protection laws than your country.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated Policy with a new
“Eective Date” and, if changes are material, we will provide additional notice as required by law.
Contact Us
Email: hello@thegrahammotel.com
Phone: 828.498.0273
Website: www.thegrahammotel.com
Postal Mail: WrenchBox, Inc. dba The Graham Motel, PO Box 1907, Robbinsville, NC 28771